Incidents and maintenance reported on status page for TeamRetro https://teamretro.betteruptime.com/ https://d1lppblt9t2x15.cloudfront.net/logos/ab924d071908a91a467240f6f387e209.png https://teamretro.betteruptime.com/ en https://teamretro.betteruptime.com/incident/1090649 Fri, 16 Oct 2026 13:37:44 -0000 https://teamretro.betteruptime.com/incident/1090649#a6ac407bb7afa244d3c2fc028f51ff7e97a960fc8471fed54ef1c4c3f51555b6 Incident We've been notified the issue has been resolved. https://teamretro.betteruptime.com/incident/1090649 Thu, 15 Oct 2026 09:07:17 -0000 https://teamretro.betteruptime.com/incident/1090649#9cb7fdec30e4150aed09cde9118fa196c00b6c150fd6fcfc85cc91ba9778a12a Incident We have deployed further protections against the free-trial abuse that led to the Microsoft Defender warning. They are live in all regions. TeamRetro is safe to use. We're now waiting for Microsoft to complete its review and remove the warning. Until then, some Microsoft 365 users may still see it. Your Microsoft 365 administrator can still allow TeamRetro for your organization, using the steps in our earlier update. We'll post another update when the warning is cleared. If you need help, contact info@teamretro.com. https://teamretro.betteruptime.com/incident/1090649 Thu, 15 Oct 2026 02:30:00 -0000 https://teamretro.betteruptime.com/incident/1090649#02c9c5259286caff91442fefe45352f3c1483dab94519a8efe48b1f8a90452f1 Incident Some customers who use Microsoft 365 see a "This website is classified as malicious" warning from Microsoft Defender when they open TeamRetro links, including meeting and health check invites. TeamRetro is safe to use, and other ways of reaching TeamRetro are not affected. The warning followed abuse of TeamRetro free trials by a third party, which we have now stopped. We have asked Microsoft to review and remove the warning. Until Microsoft clears it, your Microsoft 365 administrator can allow TeamRetro for your organization. In the Microsoft Defender portal (security.microsoft.com), go to Actions & submissions > Submissions > URLs, submit https://secure.teamretro.com as "Should not have been blocked", and select "Allow this URL". We'll post an update here when the block is cleared. If you need help, contact info@teamretro.com. https://teamretro.betteruptime.com/incident/831850 Tue, 24 Feb 2026 04:25:00 -0000 https://teamretro.betteruptime.com/incident/831850#f914ff861158130314f7d51601edb5db53ecfc19f7f439f0ec15860a32711542 Incident Issue has been identified and resolved https://teamretro.betteruptime.com/incident/831850 Tue, 24 Feb 2026 03:15:00 -0000 https://teamretro.betteruptime.com/incident/831850#2cce10a066425728bc4ae415d7901ac4eb9a5cb5fd0a0d3953b148766528bc2c Incident We've had reports of page load issues encountered by some users. https://teamretro.betteruptime.com/incident/815063 Fri, 30 Jan 2026 10:22:00 -0000 https://teamretro.betteruptime.com/incident/815063#5f403938991270666b67ff72efd1aa5b5a164dde34da7ff1e80bffa3bc4c71d8 Incident The issue relates to the use of in-meeting reactions, and has been identified (a merge issue) and resolved. https://teamretro.betteruptime.com/incident/815063 Fri, 30 Jan 2026 09:00:00 -0000 https://teamretro.betteruptime.com/incident/815063#beb2eb9870690afda0332eab526f7abc491a6ea1c39b0809ba994335988bb6f4 Incident We've received reports of retrospective meetings freezing. The issue relates to the use of in-meeting reactions. https://teamretro.betteruptime.com/incident/718045 Thu, 04 Sep 2025 11:29:00 -0000 https://teamretro.betteruptime.com/incident/718045#e1d51e5dc6393fd0fcf277aec0f281a5833396ca6ebd7027db028f7850e357ce Incident Notice - September 4 2025 - Confluence Cloud Integration Changes Due to the deprecation of Confluence Cloud V1 APIs and introduction of the new granular Confluence OAuth scopes; users with active Confluence Cloud integrations will need to re-authorize TeamRetro to publish meeting summaries. This change only affects Confluence Cloud users - Confluence Data Center / Server integrations are unaffected. https://teamretro.betteruptime.com/incident/718045 Thu, 04 Sep 2025 02:16:00 -0000 https://teamretro.betteruptime.com/incident/718045#1af3d0ccc61b55d43cbdeb597f4a0b7db523e33b2818803c18220cb036d48002 Incident Users are currently reporting issues with Confluence Cloud integration. Our team is currently investigating and working on a fix for this issue. https://teamretro.betteruptime.com/incident/539175 Thu, 03 Apr 2025 07:44:00 -0000 https://teamretro.betteruptime.com/incident/539175#f26e45684cb063b5e495dfaa4f86117fa8dd69c37ad6514de46ef96a84d6fa85 Incident The issue has been resolved. Thank you for your patience. https://teamretro.betteruptime.com/incident/539175 Thu, 03 Apr 2025 07:26:00 -0000 https://teamretro.betteruptime.com/incident/539175#0c653387ad481b98f61d775651822b13babd45a64afd39ca9c649ce182c28d33 Incident Some customers have reported Issues creating the first retrospective or health check within a team. The issue has been identified and a fix is currently being deployed. https://teamretro.betteruptime.com/incident/537102 Mon, 31 Mar 2025 04:31:00 -0000 https://teamretro.betteruptime.com/incident/537102#0fe15205b700475d60f9fa25804e64e70b22527539e71bcf1b77c31fe5ceef6a Incident Our email provider has resolved the delivery issues, and queued emails are now in the process of being delivered. https://teamretro.betteruptime.com/incident/537102 Sun, 30 Mar 2025 04:01:00 -0000 https://teamretro.betteruptime.com/incident/537102#9711ebfb4e7074142a31260c3e14037435ddd87c5ac97ac7d1affec1e3dd8670 Incident We are currently investigating an issue affecting email delivery for our platform. This may impact notification emails, password resets, and other system-generated messages. Our team is actively working to identify the root cause and implement a fix. We will provide further updates as more information becomes available. Thank you for your patience. https://teamretro.betteruptime.com/maintenance/464510 Wed, 20 Nov 2024 04:39:39 -0000 https://teamretro.betteruptime.com/incident/464510#add8577ebf8b8c15d548a320396efbaf5ae7dd4e6d20bdd5369ed1ed2a633069 Maintenance During this time we'll be performing scheduled maintenance to upgrade our databases, this will likely involve up to 1 hour of downtime per environment in the maintenance window. https://teamretro.betteruptime.com/incident/454286 Fri, 01 Nov 2024 05:42:00 -0000 https://teamretro.betteruptime.com/incident/454286#d57229e7717abd1ee0618fb0b6ba1345050b24443007d494bb0b41e9614fb988 Incident We've identified the cause of the issue and deployed a fix, services are back online. Our team will continue to monitor closely. https://teamretro.betteruptime.com/incident/454286 Fri, 01 Nov 2024 05:21:00 -0000 https://teamretro.betteruptime.com/incident/454286#8c4878a9047beac03e960f2ae5643d6cad2bfd95d04bd4b21ed705452abf362b Incident Our US environment is currently unavailable with a 503 error. The team is currently investigating and will update shortly. https://teamretro.betteruptime.com/incident/420576 Wed, 28 Aug 2024 13:21:00 -0000 https://teamretro.betteruptime.com/incident/420576#624484e5e9fe2a7718911a7f161d15684b649d0b6c9ffe62d6ee41f83d0c1e72 Incident We've restored use of the Claude 3.5 Sonnet model for AI summarization and grouping. https://teamretro.betteruptime.com/incident/420576 Wed, 28 Aug 2024 08:59:00 -0000 https://teamretro.betteruptime.com/incident/420576#b4fa948963e320b53d13fddf53674a8821c037c8f0de6e5db5f1a7626f03da32 Incident After confirming the AWS Bedrock issue is only affecting certain LLM models (Claude 3.5 Sonnet) we've switched to the previous version of the model, restoring AI grouping and summarization (although not quite as intelligent as the newer model). We'll continue to monitor the Claude 3.5 Sonnet availability and revert back once stability is restored. https://teamretro.betteruptime.com/incident/420576 Wed, 28 Aug 2024 07:45:00 -0000 https://teamretro.betteruptime.com/incident/420576#1b78d2ffffe1e8c340e025e59ee0708e8e995dfeaba843660723c29736da3537 Incident AWS Bedrock in us-east-1 region is currently experiencing service availability issues. AI grouping and summarization is currently unavailable in the TeamRetro US region. We are monitoring the situation and will update in 60 minutes. https://teamretro.betteruptime.com/incident/382053 Mon, 10 Jun 2024 04:36:00 -0000 https://teamretro.betteruptime.com/incident/382053#b671da1449249595947609fbbe1b3202f037bc2392cfde3cfc866cc2aa6dddc0 Incident A fix has been deployed and new votes can be cast. https://teamretro.betteruptime.com/incident/382053 Sun, 09 Jun 2024 14:35:00 -0000 https://teamretro.betteruptime.com/incident/382053#a8f95089dc23d5a0b413fe17a97eb3fa441b2c00ba6e0edb7fb51131534751f3 Incident Due to a migration issue, users have been unable to cast new votes since deployment of the new Vote on Ideas funcitonality. A fix being prepared. https://teamretro.betteruptime.com/maintenance/305687 Thu, 28 Dec 2023 02:50:00 -0000 https://teamretro.betteruptime.com/incident/305687#467014b507e62604ea53497686f6f92fd2e409bb88a4baa1eee718c9168413cf Maintenance We're upgrading our TeamRetro EU database instances for improved performance. https://teamretro.betteruptime.com/incident/294049 Thu, 30 Nov 2023 05:39:00 -0000 https://teamretro.betteruptime.com/incident/294049#f0e5304da9cf5994f17be7cd35758e85e52883643e91bbcd83250f3597eee8df Incident Our logs indicate this issue has been resolved. We will continue to monitor closely. https://teamretro.betteruptime.com/incident/294049 Thu, 30 Nov 2023 05:39:00 -0000 https://teamretro.betteruptime.com/incident/294049#c3bb888f838f5a831218235c81c93564efe1ea9e7af00ba455e72a245e0964f3 Incident Some users have reported issues loading TeamRetro application pages, due to CDN access issues from specific Points of Presence (CDN PoP). Our teams has cleared our CDN caches and redeployed to immediately resolve the issue; and continues to investigate the root cause. https://teamretro.betteruptime.com/incident/256059 Wed, 06 Sep 2023 20:00:00 -0000 https://teamretro.betteruptime.com/incident/256059#a131c9473691e83fddd318985b517aad25400ecb8c5a7f2d90c092a175cac31b Incident Our real-time synchronization provider is reporting the issues have been resolved (https://status.pusher.com). https://teamretro.betteruptime.com/incident/256059 Wed, 06 Sep 2023 14:00:00 -0000 https://teamretro.betteruptime.com/incident/256059#2c0de7005dc6f724a92376bfb700af250361206437605504cda4b8cfc22c2bf8 Incident Our real-time synchronization provider is experiencing degraded performance; resulting in delays synchronizing changes between participants (https://status.pusher.com) in the US environment. Our EU environment is unaffected. We continue to monitor the situation. https://teamretro.betteruptime.com/maintenance/235213 Thu, 20 Jul 2023 08:41:12 -0000 https://teamretro.betteruptime.com/incident/235213#5f9e5808b558e5f28d62bd178d5a5b01e5220e4691ac977a08ec22e8abe30a65 Maintenance The TeamRetro EU environment will be taken offline temporarily as we migrate to newer larger database instances. https://teamretro.betteruptime.com/incident/219925 Wed, 14 Jun 2023 04:54:00 -0000 https://teamretro.betteruptime.com/incident/219925#4024aec5e1285fed10297885e9ca03e7e1232fe6ea7c37234002b93a91189ccd Incident A fix has been deployed and tested. The issue is now resolved. https://teamretro.betteruptime.com/incident/219925 Tue, 13 Jun 2023 04:00:00 -0000 https://teamretro.betteruptime.com/incident/219925#237c552465e60bd78291e4cb2f74e8c30ed35885785cc795ab52de04441d307b Incident We've been seeing elevated error rates for first-time logins from SAML single sign on users. The issue has been identified and a fix is being prepared. https://teamretro.betteruptime.com/maintenance/217879 Fri, 09 Jun 2023 04:34:59 -0000 https://teamretro.betteruptime.com/incident/217879#e326f4c59a5f212abba729dc30e67e3cd89e5bef12493276ac266274e16a3e22 Maintenance We'll be performing database maintenance on our US environment. The EU environment will not be impacted. https://teamretro.betteruptime.com/maintenance/213633 Tue, 30 May 2023 05:47:32 -0000 https://teamretro.betteruptime.com/incident/213633#522cafe95a6589aaf78ce3b1608b9159d50a47817673c671bfc9f93a4951dcb1 Maintenance We'll be shifting our database to higher-performance AWS instance types during this scheduled downtime. https://teamretro.betteruptime.com/maintenance/196747 Sun, 16 Apr 2023 03:00:00 -0000 https://teamretro.betteruptime.com/incident/196747#9be3df1c3acfc1c12e9bdec1de54fe9b2ad15cb90f5a7a3a3a3877944a8c8a6d Maintenance We are upgrading to larger database instances, will involve limited downtime (approximately 20 minutes)